Servebase Communication Co., Ltd.
In this Service Agreement, unless the context otherwise requires, the following terms shall have the meanings ascribed to them:
“The Company” refers to Servebase Communication Co., Ltd.
“The User” refers to the Government Agency / State Enterprise / Organization / Juridical Person wishing to utilize Dedicated Server services provided by the Company.
“Dedicated Server Service” refers to the server rental service where the server is connected to the Company’s internet network.
“Service Fee” refers to the rental fee for the Dedicated Server service.
The User agrees to pay the service fee to the Company within 30 (thirty) days from the end of the billing cycle. This does not include the initial setup fee, which must be paid at least 7 (seven) days prior to the service commencement date.
In the event that the User defaults on any payment within the specified period, the User shall be liable for an additional interest charge of 1.5% (one point five percent) per month, calculated on the overdue amount. If the Company does not receive payment including the interest within 30 (thirty) days from the end of the billing cycle, the Company reserves the right to terminate the contract and suspend or cancel the service immediately without prior notice.
The User has the right to request an extension of the service period by providing a written notice to the Company at least 30 (thirty) days prior to the expiration of the current term. If no notice of termination or renewal is provided within the period, the agreement shall remain in effect indefinitely.
In the event of a continuous disruption of the Dedicated Server Service caused by technical failures or equipment belonging to the Company, and if the Company is unable to rectify the issue, the Company agrees to allow a pro-rata deduction or discount from the service fee based on the duration of the downtime. This deduction will be applied to the following billing cycle.
Calculations for deductions are based on a 30-day month (24 hours per day) as follows:
Note: Disruptions caused by natural disasters or pre-scheduled maintenance (with prior notice) are not considered service disruptions under this agreement.
The User must exercise caution and ensure that the Dedicated Server service is not used in any manner that infringes upon the rights of others, regardless of whether security measures or file protections are in place. The User shall not distribute information, images, or data belonging to third parties without authorization. The User shall be solely responsible for any damages arising from such actions.
The User shall not transmit or receive any messages, data, images, or signal codes that are illegal or contrary to Cabinet resolutions, policies, rules, regulations, or announcements of the Communications Authority of Thailand or relevant government bodies, or those that are contrary to public order, morality, or national security.
The User must not use the Dedicated Server system to intrude upon other computer systems within the Company’s network or any other external networks. The User is responsible for maintaining the strict confidentiality of their passwords and preventing unauthorized access by third parties.
The Company shall not be liable for any damages resulting from failures in cable systems, communication circuits, or any delays, damages, or loss of messages, data, images, or signal codes transmitted by the User.
The User must not utilize services beyond the scope requested from the Company. In the event of a violation (intentional or negligent), the Company reserves the right to terminate the contract immediately and/or demand a penalty fee equivalent to 2 (two) times the daily service rate for each day of unauthorized usage.
The Company may request the Root or Administrator password for auditing purposes at any time. The User must provide the password within 6 (six) hours of receiving a request via written notice or Email. Failure to provide the password within the specified timeframe grants the Company the right to terminate the agreement and suspend services immediately without prior notice.
All terms and conditions in this agreement are considered material. Failure to comply with any provision grants the Company the right to suspend services and terminate the agreement immediately without prior notice and without liability for any damages to the User.
In the event that the User’s failure to comply with the terms of this agreement causes damage to the Company or any third party, the User agrees to be solely responsible for all such damages.
If the User wishes to terminate the agreement before the end of the term, they must provide a written notice at least 30 (thirty) days in advance and pay a penalty equivalent to 1 (one) billing cycle fee within 10 (ten) days of the termination date.
Servebase Communication Co., Ltd.
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