FAQ

We are here to clear your doubts and ensure a smooth experience.
If you can't find the answer you're looking for, our engineers are on standby 24/7.

Sales & Billing

Can I pay using PayPal?

Yes, we accept PayPal. You can select PayPal as your preferred payment method during the checkout process on the invoice page.

What payment methods are supported?

We support PayPal, Bank Transfers, and various online payment gateways for your convenience.

When will my server be ready?

Typically, servers are provisioned within the specified time after payment confirmation. Standard plans are often ready instantly or within a few hours.

When will I be billed for active servers?

Billing occurs based on your selected cycle (Monthly/Yearly). You will receive an automated email notification prior to the due date.

What is your cancellation policy?

You can request cancellation via the Client Area before the next billing cycle starts, in accordance with our Terms of Service.

What is a Setup Fee?

A setup fee is a one-time initial charge for hardware preparation and system configuration, applicable to certain specialized server packages.

Do you offer any discounts?

We offer discounts for long-term commitments (e.g., Annual billing) and periodic promotional campaigns.

Support

Do you provide 24/7 technical support?

Yes, our Technical Support team is available 24/7, 365 days a year to assist you.

How can I contact support?

You can contact us via our Ticket System, Email, or the emergency contact channels provided in the Client Area.

Can you manage the server for me?

Yes, we offer Managed Services for clients who require our engineers to handle system administration and maintenance.

Hardware & Software

How do I install Windows Server?

You can select Windows as your OS during checkout, or use the ISO Reinstall feature in the control panel to perform a custom installation.

Do I need to pay for additional IPs?

Each server comes with a standard free IP. Additional IPs can be requested for a supplemental fee based on your requirements.

What is pre-installed on my server?

Servers are provisioned with your selected base OS and essential management tools, allowing immediate access via SSH or RDP.

How can I upgrade or downgrade my resources?

You can scale your resources (RAM, CPU, Disk) at any time through the Service Management section in the Client Area.

I can't find my specific server information.

If information is missing from your dashboard, please contact Support to verify the status and technical details of your instance.

Can I modify my RAID configuration?

Yes. By default, servers use RAID 1. However, you can opt for RAID 0 for maximum performance.

To do this, please specify your requirement in the "Custom Installation" notes or select RAID 0 during the ordering process.

Where can I find your Terms of Service?

Our full Terms of Service (TOS) can be reviewed on the dedicated "Terms of Service" page on our website.

Is adult content allowed on your servers?

We allow legal content under the jurisdiction where the server is located, provided it does not violate copyrights or our Acceptable Use Policy.

What is your policy on SPAM and Phishing?

We have a Zero Tolerance policy towards SPAM and Phishing. Services found involved in such activities will be suspended immediately to protect network integrity.